Who we are

Zen Zone Solutions (“Zen Zone,” “we,” “us,” or “our”) offers general-wellness products, sensory experiences, digital rituals, and reflective tools inspired by the Five Elements.

Our website is zenzonesolutions.com. This policy applies to information collected through this website and the services described here.

Information we collect

Information you choose to share

Contact information, such as your name, email address, phone number, and message when you contact us or request information.
Quiz and enrollment information, including your email address, Discover Your Zen answers, resulting element profile, and marketing choice.
Order information, such as billing and shipping details, items purchased, and order history when you make a purchase.
Other information you voluntarily provide through forms, surveys, bookings, or direct communication.

Information collected automatically

When you use the site, our website and service providers may receive technical information such as your IP address, browser and device type, approximate location derived from IP, referring page, pages viewed, and the date and time of your visit. Cookies and similar technologies may help collect this information.

Payment information

Payments are handled by the payment provider available at checkout. That provider receives the information needed to process your payment under its own privacy policy. Zen Zone does not receive your full payment-card number when it is processed directly by that provider.

How we use information

We use information to:

calculate and deliver your Discover Your Zen element result and related ritual suggestions;
respond to questions, contact requests, bookings, and customer-service needs;
process and fulfill purchases and maintain related records;
send newsletters or wellness content when you have chosen to receive them;
operate, understand, secure, and improve the website and its services; and
comply with law, protect our rights, and prevent fraud or misuse.

The Discover Your Zen quiz is a general-wellness and personal-reflection tool. It is not intended to diagnose, treat, cure, or prevent any medical or mental-health condition.

Email and MailerLite

We use MailerLite to manage our email list and send messages to subscribers. MailerLite may process your email address and related engagement information to deliver and help us improve those emails. You can review MailerLite’s Privacy Policy.

You may unsubscribe at any time by using the unsubscribe link in an email. Unsubscribing from marketing messages does not prevent us from sending a necessary service or transaction message, such as an order confirmation.

Cookies and similar technologies

Cookies are small files stored on your device. We and our service providers may use them to keep the site working, remember preferences, maintain security, understand site performance, and support checkout or affiliate attribution.

You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the site work. Because there is not a uniform standard for browser “Do Not Track” signals, the site does not currently respond to those signals.

Zen Picks, affiliate links, and external sites

Zen Picks may include affiliate links. If you follow an affiliate link or make a purchase from another company, Zen Zone may receive a commission at no additional cost to you. The merchant or affiliate network may use cookies or similar technologies and will handle information under its own privacy policy.

Our website may also link to or embed content from other websites. We do not control those third parties or their privacy practices, so we encourage you to review their policies.

How we disclose information

We may disclose information to service providers that help us operate the website and services, including providers for hosting, email delivery, payments, order fulfillment, analytics, security, anti-spam, and customer support. They receive information only for the services they provide to us and are subject to their own obligations and policies.

We may also disclose information when reasonably necessary to comply with law, respond to a valid legal request, protect rights or safety, investigate misuse, or complete a business transaction such as a merger or transfer of assets.

We do not sell personal information for money.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, protecting the site, and meeting legal obligations. Retention periods vary depending on the type of information and why we collected it.

We use reasonable administrative and technical safeguards designed to protect information. No website, transmission, or storage method can be guaranteed completely secure, so we cannot promise absolute security.

Your choices and rights

Depending on where you live and applicable law, you may have the right to ask for access to, correction of, or deletion of certain personal information, or to receive a copy of information you provided. You may also object to or restrict some processing.

To make a privacy request, email zenzonesolutions@gmail.com. We may need to verify your identity before completing a request, and some information may be retained where permitted or required by law.

You can opt out of marketing email at any time through the unsubscribe link in the message. You may also use browser settings to manage cookies.

California privacy information

This section applies where California privacy law requires it. In the preceding 12 months, we may have collected the categories described in this policy: identifiers and contact information; commercial and order information; internet or network activity; and inferences generated from quiz responses, such as an element result.

We collect this information directly from you, automatically when you use the site, and from service providers involved in transactions or site operations. We use and disclose it for the business purposes described above, including providing services, communicating with you, processing orders, maintaining security, and improving the site.

California residents may have rights to know, correct, or delete certain information, to request information about collection and disclosure, and to receive equal service when exercising applicable privacy rights. To submit a request, contact us using the details below. We may verify your identity and may deny or limit a request where the law allows.

Children and visitors outside the United States

Our site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

Zen Zone is based in the United States. If you access the site from another country, your information may be processed in the United States or other places where our service providers operate, which may have different privacy laws from your location.

Changes to this policy

We may update this Privacy Policy as our services or legal obligations change. The effective date at the top of the page shows when it was last revised. Material updates may also be highlighted on the website or communicated through another reasonable method.